Tailored Training Courses

Any of our courses and modules can be tailored to meet your organisation’s specific needs, for presentation either at ToRobert Centre or in-house on your premises or in your location.
If the course you require is not listed please contact us and we shall advise if we are able to meet your needs
The Institute does not profess to ‘know everything about everything’ but if we do not have the expertise that you require, we can probably assist by identifying an alternative training provider or some other means of meeting your requirements.

Training Needs Analysis

It is essential to PNG that funds and resources are wisely invested in training and development activities that will positively improve performance and productivity and not be wasted on ineffective or cosmetic training.
The Institute makes every endeavour to ensure that its clients and participants receive top quality training that improves the knowledge and skills relevant to their jobs, their development and organisational goals.
Wastage on training is most frequently due to the lack of Training Needs Analysis.
The Institute is well equipped to assist in this regard and we can deliver cost-effective training needs analysis for your organisation, however large or small, public or private sector, whatever your business.
Our methodology is tried and tested and it will clearly identify training needs within your organisation, place a priority on the training needs and provide a realistic basis for development of your training plan. 
In general terms the overall cost approximates K200 per employee, which is a small investment considering that, in most cases, the cost of training one employee, for just one day, will exceed this amount.

Management Development Needs Analysis

All too frequently managers overlook the prime need for self-analysis. Some even suggest that it isn’t necessary – not for themselves anyhow.
The Institute has developed a half-day program of self-analysis for managers. It is non-threatening, informative and confidential - but above all it gets managers to think about their strengths and their weaknesses and how they can improve personal performance.

General Consulting Services

The general consulting services that the Institute can provide are managed under the business name ‘Consult IBBM’. 
A register of local consultants is maintained and you are invited to contact us if you have any project that you think we may be able to assist with. 

1. Objective
To provide participants with essential knowledge, skills and techniques to identify training needs, develop solutions and implement effective training programs.

2.   Outcomes
Participants will:
· Have a clear understanding of the relationship of training toward the achievement of corporate goals.
· Know how to clearly define training needs by applying appropriate methods of training needs analysis. 
· Understand the principles of adult learning. 
· Appreciate the range of options available in determining the most cost-effective solution to a training need. 
· Know how to plan and design training activities to achieve the best results. 
· Have opportunity to learn, update and practice presentation techniques.
· Understand the importance of cost-effectively evaluating training activities.

3.   Topics 
· Components of Performance 
· Training Needs Analysis
· Principles of Adult Learning
· Methods of solving training needs
· Techniques for delivering effective training
· Training aids and presentation skills
· Evaluating training activities

4. Duration  4 Days

5. Fee K1,040.00
The fee includes all materials, morning and afternoon refreshment, lunch and certification. 
Courses conducted at ToRobert Centre are exempt of GST.

1. Objective 
To provide participants with essential knowledge, skills and techniques for budgeting and controlling costs in the contemporary business environment.

2. Outcomes:
Participants will:
· Understand the need for financial planning within their work environment and within their organization.
· Know how to develop strategic plans in their organisations. 
· Be able to build realistic budgets that match the needs of strategic plans. 
· Be able to review and analyse budgets against revenue and expenditure.
· Be able to control costs.

3. Topics 
· Effective planning within the organisation
· Building effective plans 
· Developing strategic plans
· Annual operating plans and budgets
· Techniques of budgeting
· Reviewing budgets
· Forecasting and controlling results
· Controlling costs

4. Duration  3 Days

5. Fee K780.00
The fee includes all materials, morning and afternoon refreshment, lunch and certification. 
Courses conducted at ToRobert Centre are exempt of GST.

1. Objective 
To provide participants with essential knowledge and skills in credit administration, credit policy development and debt collection and to teach techniques on how to deal with difficult and slow paying customers.

2. Outcomes
Participants will 
· understand the purpose, benefits and key elements of an effective business credit policy; 
· be are able to assess the risks associated with credit practice;
· be are able to develop processes and procedures that are essential to credit control;
· be aware of the techniques of effective debt collection whilst maintaining customer goodwill

3. Topics: 
· The objectives of credit policy and credit control
· Supply terms and conditions
· Developing a credit policy
· Credit administration and the Debtors Ledger

CASE STUDY ‘Implementation of a Credit Policy’

· Dealing with overdue/non paying accounts
· The cost of credit and impact on cashflow
· Collection alternatives
· Consumer credit

4. Duration  2 Days

5. Fee K520.00
The fee includes all materials, morning and afternoon refreshment, lunch and certification. 
Courses conducted at ToRobert Centre are exempt of GST.

1. Objectives
· To provide the participants with the essential knowledge and skills in effective management of time.
· To provide the participants with the essential knowledge and skills in effective delegation.

2. Topics
Time Management:
· Understanding Time
- What is time
- Duration:value
- Can you afford it
· Use of Time
- Value on time
- Level of Control
- Priorities
· Use of Time
- Planning & Control
- Time Wasters
- Tips for successful time control

Delegation:
· What is delegation
· Preparing to delegate 
· Understanding Delegation, Accountability and Abdication
· A Delegation Model
· Delegation Plans
· The Leverage Principle
· Case Study

3. Duration  2 Days

4. Fee K520.00
The fee includes all materials, morning and afternoon refreshment, lunch and certification. 
Courses conducted at ToRobert Centre are exempt of GST.

1. Objective
To provide the participants with the essential knowledge and skills for effective problem solving and decision making.
 

2. Topics
· Identifying the problem
· Techniques in making sound decisions. 
· The problem-solving and decision making process. 
· Rationality
· Confidence and commitment in decision-making. 
· Implementing decisions.

3. Duration  2 Days

4. Fee  K520.00
The fee includes all materials, morning and afternoon refreshment, lunch and certification. 
Courses conducted at ToRobert Centre are exempt of GST.

1. Objective
To provide participants with the skills and techniques for effective delivery of training courses and the transfer of learning.
 

2. Topics
· Training and training delivery
· Effective communication skills
· Effective presentation skills
· Responding to learners’ needs 
· Providing positive reinforcement and incentive 
· Evaluating learner performance
· Evaluating training delivery

4. Duration  2 Days

5. Fee K520.00
The fee includes all materials, morning and afternoon refreshment, lunch and certification. 
Courses conducted at ToRobert Centre are exempt of GST.

1. Objective
To improve managerial effectiveness by providing participants with the opportunity to review established and consider new approaches to managing training functions.

2. Outcomes
Participants will:

• · Have a clear understanding of how managing training relates to the overall process of management.
• · Clearly understand the relationship of training to Performance Management.
• · Are able to establish key objectives of education, training and career development. 
• · Are able to develop effective training policy, realistic budgets and training plans. 
• · Have access to at least one sound and proven method of Training Needs Analysis. 
• · Understand the techniques of effecting cost control on all aspects of the training function.
• · Understand the difference between evaluating the quality of a training program and evaluating the effectiveness of the training.

3. Topics 

• · Performance Management
• · Establishing Key Objectives
• · Developing Training Policy
• · Budgeting and Planning
• · An approach to Training Needs Analysis
• · Effective Cost Control
• · Evaluating Training

4. Duration   1 Day

5. Fee K260.00

The fee includes all materials, morning and afternoon refreshment, lunch and certification. 
Courses conducted at ToRobert Centre are exempt of GST.

1. Objective

To provide participants with an understanding of stress, the symptoms and dangers of uncontrolled stress and how effective self-management can overcome the health hazard that this creates.
 

2. Topics

• · Understanding Stress
• · The health hazards of uncontrolled stress
• · Balancing pressure
• · Sources of personal stress
• · Sources of work stress
• · Sources of management stress
• · Managing stress by effective self-management
• · Attitude diseases

4. Fee K260.00

The fee includes all materials, morning and afternoon refreshment, lunch and certification. 
Courses conducted at ToRobert Centre are exempt of GST.

1. Objective 

To provide participants with the essential knowledge and skills for effective and successful negotiation.

3. Topics

• · The negotiation process.
• · Establishing the key objectives of negotiation.
• · Understanding the concerns and needs of all negotiating parties.
• · Developing an effective negotiation model. 
• · Skills for successful negotiation.
• · The rational approach to decision-making.

4. Duration  1 Day

5. Fee K260.00

The fee includes all materials, morning and afternoon refreshment, lunch and certification. 
Courses conducted at ToRobert Centre are exempt of GST. 

1. Objective
To provide participants with the essential knowledge and skills for conducting successful meetings.

2. Topics

• · How to avoid wasting time on meetings.
• · Types of Meetings
• · Correct procedures for meetings.
• · Structured meetings. 
• · The job of the chairperson. 
• · Procedures in organising, conducting and taking meeting minutes.

3. Duration  1 Day

4. Fee  K260.00
The fee includes all materials, morning and afternoon refreshment, lunch and certification. 
Courses conducted at ToRobert Centre are exempt of GST.

1. Objective 
By the end of the three days participants should be able to:
 

•  Understand the basics of providing High Quality Customer Service.
•  Learn Proper Telephone Techniques and the Real Reason for Having a Telephone.
•  Understand the Customer.
•  Recognise the Needs, Wants and Whims of the Customer.
•  Manage the Customer’s Perception.
•  Understand the Essential Role Customer Service plays in the Success of a Company.

2. Topics 
 

• Customers – Who are they?
• Identifying Needs of Customers.
• Creating a Lasting Impression.
• Total Quality Customer Service (QCS)
• Types of Services
• Why Quality Service is Important
• TQM
• Efficiency and Effectiveness (Time is Money)
• Consequences of Time Wastage
• Telephone Techniques
• Presentation and Appeal (Image, Attitude, Perception)
 

3. Duration  3 Day

4. Fee  K780.00
The fee includes all materials, morning and afternoon refreshment, lunch and certification. 
Courses conducted at ToRobert Centre are exempt of GST.

More often than not, training plans for the most senior levels of management are overlooked. 

However, even Chief Executives need to consider their own training and development needs.

This half-day program is designed to provide top-level Managers with a means of reflecting upon and identifying these needs. 
 

1. Designed for

Managing Directors, Executive Directors, General Managers, Divisional Managers, Government Department Secretaries and Deputy Secretaries. 

2. Outcomes 

At the end of the sessions participants will:

• have a clearer understanding of their respective senior management roles 

• have identified, through self-analysis, areas of managerial knowledge and skill that they need to improve upon.

3. Format

The ‘course’ takes the form of two interactive, non-threatening sessions.

The first session is devoted to gaining a common understanding of the management process and the range of knowledge and skills that are required to effectively manage any given situation.

The second session provides opportunity for participants to carry out a confidential self-evaluation of their knowledge and skills. 

This leads to the development of a personal development plan and the means of implementing it.

4. Duration
Half -day:  8.30 a.m. – Midday or      1.30 p.m. – 5.00 p.m.

5. Fee  K160.00
The fee includes all materials, morning and afternoon refreshment, lunch and certification. 
Courses conducted at ToRobert Centre are exempt of GST. 

Course SC13 – ESSENTIAL KNOWLEDGE FOR DIRECTORS AND BOARD MEMBERS – 2 Days or 6 x 90 Minute sessions

1. Objective

To provide Directors and Board Members with a clear understanding of their duties and responsibilities and the fundamental knowledge required to effectively perform them.

2. Outcomes

Participants will:

• Have a clear understanding of what Corporate Governance entails;
• Appreciate the duties and responsibilities that Directors and Board Members undertake;
• Understand Financial Statements;
• Have the tools to probe and analyse Financial Statements;
• Understand the ‘solvency test’ and use applicable ratios.
• Understand contemporary risk management strategy in respect to both operational and financial risks.

3. Topics

• Corporate Governance;
• Directors’ Duties and Responsibilities;
• Board operation and Meetings
• Understanding Financial Statements;
• Analysing Financial Statements;
• Understanding Risk Management
• Financial Risk Management

4. Duration 2 Days or may be scheduled as 6 x 90 Minute Modules

5. Fee K520.00.

The fee includes all materials, morning and afternoon refreshment, lunch and certification.
Courses conducted at the ToRobert Business Training Centre are exempt of GST