BUSINESS MANAGEMENT
Business Basics
Days: 5 days
Equip your business knowledge in developing business plans, identifying the legal structures and types of business. Explore the different markets of business operations, build insights into sales revenue and cost planning, cash flow planning, maintaining cash book and financial reports, manage risks, inventory con-trols and staffing Implications.
Business Communication
Days: 2 days
Identify the different methods of communication and how to maximize them in business communications. Learn the essential skills of communicating appropriately and effectively both in personal and commercial communications.
Business Etiquette
Days: 2 days
Educates individuals on professional conduct and social norms that foster positive relationships in the workplace.
Creative Problem Solving
Days: 2 days
Get an overview of the creative problem-solving process and the appropriate tools of problem-solving in everyday setting.
Crisis Management
Days: 2 days
Develop your potential in identifying and managing indi-cators of workplace crisis. Learn the strategies of assessing a crisis situation, and how to respond appropriately to avoid serious repercussions.
Business Writing
Days: 2 days
Gives you a refresher on basic writing concepts such as spelling, grammar, and punctuation. It will also provide an overview of the most common business documents such as proposals, reports, and agenda. All of this will provide that extra edge in the workplace.
Customer Support
Days: 2 days
Discover new opportunities in providing virtual customer support services using e-communication channels. Build “non-telephone customer support” skills and gain the benefits out of these.
Customer Service
Days: 2 days
Study various types of customers and look at approaches to serve the customers better and at the same time improve oneself in the process.
Entrepreneurship
Days: 2 days
Learn the basics of entrepreneurship through drafting business plans, identifying your market and competition, financing
Handling Difficult Customer
Days: 2 days
Develop your ability to handle difficult customers ethically. Gain a new perspective on how to react to negative customers and leave the customer satisfied and as a returning customer.
Emotional Intelligence
Days: 5 days
Develop the ability to understand one's own feelings and be Informed on how these can Influence motivation and behavior. Your emotional intelligence can matter more than your intellectual intelligence, when used appropriately.
High Performance Teams (Inside the Company)
Days: 2 days
Appreciate the benefits of having high performing teams in the organization and develop the skills set you need to manage the team’s performance for great success.
Meeting Management
Days: 2 days
Improve your meeting management skills. Learn the proper process and the roles and responsibilities of conducting a meeting.
Negotiation Skills
Days: 2 days
Develop your negotiation skills and techniques to be a better negotiator. Get ahead with preparation for discussions dealing with the pressing issue, understand your opponent, and build your confidence for a fair and respectable settlement.
Introduction to Supervision
Days: 5 days
Gain the essential knowledge and skills of performing effective supervisory duties. Learn the importance of building your ability in team management and supervision, being able to identify the specifics of supervisory roles and responsibilities. Use this opportunity to demonstrate your skills and talents in performing supervisory functions.
Networking (Outside the Company)
Days: 2 days
Appreciate values gained from networking outside the company and build your networking skills. Discuss how to identify and eliminate obstacles, developing your interpersonal relations, managing your time well in establishing professional networks.
Sales Fundamentals
Days: 2 days
Gain the fundamental skills in sales covering target audience identification, preparing the sales pitch and how to seal the deal. Learn the importance of conducting follow-ups, setting sales goals, and managing sales data.
Team Building For Managers
Days: 2 days
Appreciate the benefits of utilizing team building activities. Walk through the activities and identify valuable team members who can fit into any team they are placed. Develop ideas to create a positive atmosphere in managing a team.
Team Work & Team Building
Days: 2 days
​Build your leadership skills in instilling teamwork and team building. Explore the different stages of building a team and factors of encouraging teamwork. Learn how to resolve team related issues and motivate team members for success.
Time Management
Days: 2 days
Discover strategies to help you manage your time well through smart goal setting, develop personal motivation and delegation skills, create organizational tools, and learn how to manage operational activities.