Workplace Essentials (for New Employees)

Soft Skills Workshops

Workshop Duration: 2 to 5 Full Day Workshops from 8:30 am to 4:30 pm at IBBM Campus

On Completion : Certificate of Participation

Workshop Procedure:

  • Icebreaker
  • Housekeeping Items
  • The Training Manual
  • Workshop Objectives
  • The Parking Lot
  • Pre-Post Assignments
  • Words from the Wise
  • Short Quizzes
  • Case Studies
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

Fees 2018 :PGK 680 per person per day of Workshop. The fees include Course material, Certificate, Morning & Afternoon refreshments and Lunch.

Faculty: Our academics are highly qualified and include practising industry leaders. The close personal relationship you will develop with your academics can open doors of opportunities for you. Whether it’s deep insight on how to penetrate a different industry, change your career, or maximise your potential, they will help you achieve it.

Accomodation: Single and Twin Share student accomodation available on campus.

For Schedule of Workshops/Calendar: Visit the Downloads Page
  • What are Soft Skills?
  • Soft Skill 1: Communication
  • Soft Skill 2: Teamwork
  • Soft Skill 3: Problem Solving
  • Soft Skill 4: Time Management
  • Soft Skill 5 and 6: Attitude and Work Ethic
  • Soft Skill 7: Adaptability/Flexibility
  • Soft Skill 8: Self-Confidence
  • Soft Skill 9: Ability to Learn From Criticism
  • Soft Skill 10: Networking
  • Getting Organized
  • Managing Time
  • Getting It All Done On Time
  • Special Tasks
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Empowering Yourself
  • The Team of Two
  • Taking Care of Yourself
  • Why Your Office Needs Administrative Procedures
  • Gathering the Right Tools
  • Identifying Procedures to Include
  • Top Five Procedures to Record
  • What to Include in Your Binder
  • Organizing Your Binder
  • What Not to Include in the Procedure Guide
  • Share Office Procedure Guide
  • Successfully Executing the Guide
  • What Does Self-Confidence Mean To You?
  • Obstacles to Our Goals
  • Communication Skills
  • The Importance of Goal Setting
  • Feeling the Part
  • Looking the Part
  • Sounding the Part
  • Powerful Presentations
  • Coping Techniques
  • Dealing with Difficult Behavior
  • Understanding Records
  • Management of Records
  • Context
  • Classification
  • Paper-Based Systems
  • Electronic Records
  • Hybrid Systems
  • Appraisals & Systems
  • Record Maintenance

Understanding Business

  • What is business?
  • Personal assessment

Types of Business

  • The three economic industries
  • Sub-industries

Structure and legal form

  • Types of business entities
  • Joint Venture
  • Selecting the right form of business

Knowing the market

  • What is a market
  • Knowing the broad market
  • Market segmentation
  • How to know the market place
  • Marketing plan

Costing, Pricing and Estimating Revenue

  • Costing
  • Business establishment cost
  • Estimating sales revenue

Sales Revenue and Cost Planning

  • Combining sales and cost estimate data

Cash Flow Planning

  • Differentiating cash receipts from sales revenue
  • Differentiating cash payment from business cost
  • Net cash movement
  • Monitoring cash flow

Basic Records / Source Documents

  • Basic records
  • Business transactions and source documents
  • Hints for keeping records

Day Book / Cash Book

  • Simple way of book keeping
  • Five main business transaction account types

Income Statement / Profit & Loss Statement

  • What is profit and loss statement
  • Formulas and definitions
  • Preparation of profit and loss statement

Balance Sheet

  • What is a balance sheet
  • Preparation of a balance sheet
  • The accounting equation

Managing Capital

  • Capital and its components
  • Capital financing sources
  • Practical ways of managing capital

Risk Management

  • What is risk management
  • Different types of risks
  • Insurance policies

Controlling Inventory

  • The importance of having an inventory control system
  • The optimum level of inventory
  • Merchandise turnover
  • Inventory shrinkage
  • Universal product codes

Staffing Implications

  • Employment and the law
  • PNG labour laws and regulation

Developing a Business Plan

  • Executive summary
  • Background / introduction
  • Market
  • Financial plan / budget / cash flow projection
  • Organizational and management
  • Risk management plan
  • SWOT analysis
  • Principles of Business Communication
  • Introduction to Business Organisation
  • Business English & Grammar
  • Effective Listening & Reading Skills
  • Non – Verbal Communication
  • Letter Writing Skills
  • Report Writing Skills
  • Presentation Skills
  • Meeting Skills
  • Resolving Customer Complaints
  • Dealing with difficult people
  • Telephone Techniques
  • Self Awareness
  • Assertiveness
  • Interview Techniques
  • Effective Speaking
  • Public Speaking & Impromptu Speeches
  • Understanding Etiquette
  • Networking for Success
  • The Meet and Greet
  • The Dining in Style
  • Eating Out
  • Business Email Etiquette
  • Telephone Etiquette
  • The Written Letter
  • Dressing for Success
  • International Etiquette

Society, Law and its sources

  • The nature and purpose of law
  • Sources of law
  • Categories of law in PNG

Government and the making of legislation

  • The legislation

Legal business organizations

  • Types of business entities
  • Joint Ventures
  • Selecting the right form of business

PNG Companies Act 1997

  • Incorporation
  • Shares
  • The company
  • Directors
  • Shareholders
  • Distributions
  • Amalgamation
  • Compromises with creditors
  • Receivership
  • Liquidations
  • miscellaneous matters

Associations Incorporation Act

  • Qualification
  • How to incorporate
  • Rules
  • Names of incorporation
  • Status of association
  • Public officer
  • Reporting requirements
  • Members liability
  • Amalgamation of associations
  • Use of name
  • Winding Up

Business Names Act

  • Why have a business name act
  • Registration
  • Who must register?
  • Persons
  • Carrying on business in PNG
  • Business name
  • Individual names
  • Disqualified persons
  • What names can be used?
  • Renewal process
  • Charges requiring notification
  • Use of exhibition of a business name
  • Penalties
  • General note

Employment legislation

  • Administration
  • Contracts of employment
  • Conditions of employment
  • Payment and protection of wages
  • Employment of females and young persons
  • Recruitment and employment agents
  • Housing
  • Health and Welfare
  • Offences
  • Miscellaneous
  • Income Tax Act

The PNG Tax

  • Working with Words
  • Constructing Sentences
  • Creating Paragraphs
  • Writing Meeting Agendas
  • Writing E-mails
  • Writing Business Letters
  • Writing Proposals
  • Writing Reports
  • Other Types of Documents
  • Proofreading and Finishing
  • The Big Picture
  • Understanding Communication Barriers
  • Paraverbal Communication Skills
  • Non-Verbal Communication
  • Speaking Like a STAR
  • Listening Skills
  • Asking Good Questions
  • Appreciative Inquiry
  • Mastering the Art of Conversation
  • Advanced Communication Skills
  • The Problem Solving Method
  • Information Gathering
  • Problem Definition
  • Preparing for Brainstorming
  • Generating Solutions
  • Analyzing Solutions
  • Selecting a Solution
  • Planning Your Next Steps
  • Recording Lessons Learned
  • Who We Are and What We Do
  • Establishing Your Attitude
  • Identifying and Addressing Their Needs
  • Generating Return Business
  • In-Person Customer Service
  • Giving Customer Service over the Phone
  • Providing Electronic Customer Service
  • Recovering Difficult Customers
  • Understanding When to Escalate
  • Ten Things You Can Do To WOW Every Time
  • What Is Customer Service?
  • Challenges
  • Email
  • SMS
  • Webchat
  • Multi-Channel Apps
  • Support Ticket Apps
  • Documentation
  • Feedback
  • Be Proactive
  • Decide On The Type Of Business
  • What Is The Market/Competition Like?
  • Basics Of Starting A Business
  • Create A Business Plan
  • Get Financing
  • Hire Employees
  • Training Employees
  • Market The Business
  • Run The Business
  • Grow The Business
  • Understanding Facilitation
  • Process vs. Content
  • Laying the Groundwork
  • Tuckman and Jensen"s Model of Team Development
  • Building Consensus
  • Reaching a Decision Point
  • Dealing with Difficult People
  • Addressing Group Dysfunction
  • About Intervention
  • Intervention Techniques
  • Overcoming Procrastination
  • Four P’s of Goals Setting
  • Improving Motivation
  • Wise Time Management
  • Tips for Completing Tasks
  • Increase Your Productivity
  • To Do List Characteristics
  • SMART Goals
  • Mistakes Will Happen
  • The Right Attitude Starts with You
  • Internal Stress Management
  • External Stress Management
  • Transactional Analysis
  • Why are Some Customers Difficult?
  • Dealing with the Customer Over the Phone
  • Dealing with the Customer In Person
  • Sensitivity in Dealing with Customers
  • Scenarios of Dealing with a Difficult Customer
  • Following up With a Customer Once You Have Addressed Their Complaint
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Making Small Talk and Moving Beyond
  • Moving the Conversation Along
  • Remembering Names
  • Influencing Skills
  • Bringing People to Your Side
  • Sharing Your Opinion
  • Negotiation Basics
  • Making An Impact
  • Remove the Clutter
  • Prioritize
  • Scheduling Your Time
  • To Do Lists
  • Paper and Paperless Storage
  • Organization Your Work Area
  • Tools to Fight Procrastination
  • Organizing your Inbox
  • Avoid the Causes of Disorganization
  • Discipline is the Key to Stay Organized
  • Setting SMART Goals
  • The Power of Routines
  • Scheduling Yourself
  • Keeping Yourself on Top of Tasks
  • Tackling New Tasks and Projects
  • Using Project Management Techniques
  • Creating a Workspace
  • Organizing Files and Folders
  • Managing E-Mail
  • Tackling Procrastination
  • Creating the Program
  • Choosing Your Delivery Methods
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Overcoming Nervousness
  • Creating Fantastic Flip Charts
  • Creating Compelling PowerPoint Presentations
  • Wow them with the Whiteboard
  • Vibrant Videos and Amazing Audio
  • Pumping it Up a Notch
  • Aspects of Phone Etiquette
  • Using Proper Phone Language
  • Eliminate Phone Distractions
  • Inbound Calls
  • Outbound Calls
  • Handling Rude or Angry Callers
  • Handling Interoffice Calls
  • Handling Voicemail Messages
  • Methods of Training Employees
  • Correcting Poor Telephone Etiquette
  • Understanding the Talk
  • Getting Prepared to Make the Call
  • Creative Openings
  • Making Your Pitch
  • Handling Objections
  • Sealing the Deal
  • Following Up
  • Setting Goals
  • Managing Your Data
  • Using a Prospect Board
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